Privacy Policy

This Privacy Policy outlines how Ambong–Ambong, Langkawi (hereinafter referred to as “Ambong–Ambong”, “we” or “us”), will handle personal information collected from you in accordance with the Personal Data Protection Act 2010 (“PDPA”) and the laws of Malaysia. By providing us with your personal information you are consenting to the collection, use, access, transfer, storage, and processing of your personal information as contained in this Privacy Policy.

ABOUT THIS PRIVACY NOTICE

This Privacy Notice explains the kind of personal information collected, how it is compiled, used and if or when it is disclosed, accessed, deleted and corrected. Please note that this does not cover personal information collected or held by us about our employees and is to be read subject to any overriding provision of law or contract.

OUR COMMITMENT TO YOU

The trust of our guests, customers and business partners is valued and we are committed to protecting your personal information and ensuring that this is used only for the purposes stated herein. You have the choice at any time, not to provide your personal information or to revoke your consent to Ambong–Ambong from processing your personal data. However, without data or revocation of your consent could possibly result in Ambong–Ambong unable to provide you with effective and continuous products and services.

WHAT SORT OF PERSONAL INFORMATION?

Personal information here refers to any data, which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify, or contact you. For the purposes of this Privacy Notice, personal information encompasses sensitive personal information, which relates to information relating to your well-being, religious beliefs, dietary needs, interest, etc.
In order for us to provide you with the best service possible, we may collect personal data that include contact information about you as our guest or booker or as a travel companion(s), including but not limited to name, address(es), telephone number(s), email address(es), passport and visa information and other relevant contact information, identification details, transaction information such as booking and travel information, any information necessary to fulfil special requests (e.g., health issues that require specific or specials needs, accommodation, purchase of goods and services), information captured on card key and other security systems, including any recordings of your image captured on Closed Circuit Television (CCTV) or your voice calls made to us, information you provide us regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers, contact and other relevant details of corporations and individuals with whom we do business (e.g., travel agents, meeting and event planners).
At the same time, we also confirm that you have obtained the prior consent of your travel companion in regard to their personal information given to us.
The personal information we collect can either be obligatory or voluntary. Obligatory personal information is those that we require in order to provide you with our products and services. Again, if you don’t provide us with the obligatory personal information, we would not be able to provide you with our products and services that meet your needs and expectations. Voluntary personal information is information which is not mandatory in order for us to provide you with our products and services. If you do not provide us with the voluntary personal information, you can still sign up for our products and services and will be indicated in the application form.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

Personal information may be collected directly during a reservation process, guest registration card upon check-in/telephone/e-mail/web booking, signing up to our loyalty programme, subscription to any of our publications (for example, newsletters and brochures), enquiry and feedback forms such as guest survey questionnaires or through making payment for goods and/or services.
Apart from personal information obtained from you directly as described above, we may also obtain your personal information from third parties we deal with or connected to you. For example, from airlines, travel agencies and other such sources in respect of which you have given your consent to disclose information relating to you and/or where otherwise lawfully permitted.

HOW WE USE YOUR PERSONAL INFORMATION

Personal information collected from you or from the category of third parties identified above may be utilised for one or more of the following purposes:

To process and confirm your reservations
To provide and carry out payment for any goods and services you purchase
For identification and verification purposes
For operational and administrative purposes
To provide customer support and services
To manage and develop our business and operations
For insurance purposes
To understand your needs and purposes
To facilitate your participation in, and our administration of, any events including contest
promotions or campaigns
To conduct credit reference checks and establish your credit worthiness, where necessary, in providing you with requested products and services
Fulfil contractual obligations to you, or anyone involved in the process of making your travel arrangements (e.g., travel agents, group travel organizers or your employer) and vendors (e.g., credit card companies, airline operators and other loyalty programs)
To comply with legal and regulatory requirements
To conduct marketing activities (for example, market research)
To provide customer support and services
For marketing communication to you such as updates on products and services, special promotional offers, newsletters; and/or customer survey forms and questionnaires

CCTV footage, in particular, may also be used for the following purposes:

Quality assurance purposes
To provide for the safety and security of staff, guests, and other visitors
Detecting and deterring suspicious, inappropriate or unauthorised use of our facilities
Detecting and deterring criminal behaviour
Conducting incident investigations
Disclosure of Your Personal Information

As a part of providing you with our products and services and the management and/or operation of the same, we may be required or need to disclose information about you to the following third parties:

Companies and/or organisations that act as our agents, contractors, service providers and/or professional advisers
Companies and/or organisations that assist us in processing and/or otherwise fulfilling transactions that you have requested
Business associates and other parties for purposes that are directly related to the purpose of collecting your personal information
Other parties in respect of whom you have given your express or implied consent subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to Ambong–Ambong
Direct Marketing

We may use your personal information to provide you with information about our and third-party services and/or products, which may be of interest or benefit you, except where otherwise requested by you.
In certain instances, we may disclose your relevant personal information to our preferred merchants and strategic partners where your prior consent has been obtained and subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to us. We take reasonable steps to make sure that our agreements with service providers include appropriate privacy and confidentiality obligations.
If you do not wish your personal information to be utilised for the purposes of marketing or should you change your mind in relation to your previous decision, please contact us at the address detailed at the end of this Privacy Notice. We will abide by your latest written instructions to us.

INCOMPLETE PERSONAL INFORMATION

YOUR RIGHTS TO ACCESS, TO DELETE AND CORRECT YOUR PERSONAL INFORMATION

We will assist you to modify, correct or delete your personal information held by us. Where you wish to have access to your personal information in our possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading or where relevant, not up to date, you may make a request to us in writing to the Resort Manager at Ambong–Ambong, Jalan Teluk Baru, Pantai Tengah, 07000 Langkawi, Kedah Darul Aman, Malaysia (telephone no: +60 4 955 8428).
Reasonable efforts to comply with your request to access or correct your personal information will be carried out within 21 days of receiving your written request. All requests for access to your personal information must be submitted in writing. When communicating your request, please be sure to include your full name, address and telephone number so we can ascertain your identity and specify clearly the type of enquiry and the original source of data collection.
Please note that we may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event, we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.

INFORMATION COLLECTED ONLINE

When you visit us on www.ambong-ambong.com, you may wish to know that we do collect standard internet log information and details of visitor behaviour patterns to evaluate and improve the features, guest experience and functionality of our website. Such information is not linked to you in anyway as an individual
Cookies
We collect information about your use of our website from cookies. Cookies are packets of information stored in your computer which assist your website navigation by customizing site information tailored to your needs. Cookies in themselves do not identify the individual user, just the computer used. You are not obliged to accept cookies. If you are concerned, you can set your computer to accept all cookies, to notify you when a cookie is issued, or not should be aware to receive cookies at any time. However, rejection of cookies may affect your use of the website as we will be unable to personalise aspects of our browser’s use of the website.

Links to Third Party Websites

Please be informed that this Privacy Notice applies solely to our website and does not apply to any third-party websites you may access from our Website. To determine how these third-party websites (e.g. Twitter, Facebook, Pinterest, and Instagram) deal with your Personal Information, you should ensure that you read their respective privacy policies.

Updates to Our Privacy Notice

We may amend this Privacy Notice from time to time. Please check our website on an ongoing basis for information on our most up-to-date practices.